- About the service
- Changelog
- A/B experiments in Varioqub
- Managing app access
- Working with reports
- Working with the API
- Support and troubleshooting
- How do I update the AppMetrica version in the app?
- Can I download the IDFA/GAID values from AppMetrica in order to use them in future advertising campaigns?
- How can I get all the crash logs without grouping them?
- How do I create a tracking link for tracking installs on channels that aren't related to an advertising network?
- Clicking the tracking link on a mobile device leads to a security certificate error. How can we fix this?
- What is the expected format of the click_id parameter when sending it to the tracker?
- How do I determine the event's source based on raw data?
- My app didn't pass moderation for the App Store. Can I turn off IDFA and AdSupport in AppMetrica?
- What is the difference between tracking pre-installs and separate app builds without additional integration?
- Why do I see more installs in the App Store and Google Play than in AppMetrica?
- Do I need to use different API keys for the same app on different platforms?
- Why are the data in my reports and Logs API different?
- Why does the Organic channel have a Google Play source but no App Store source?
- Does AppMetrica use UTM tags?
- How to enable user location sending
- How retention is calculated?
- New installations are not shown in statistics
- The weekly audience does not match the sum of users for each day of the week
- There are more events in the Events report than in the User Acquisition report
- How to create a remarketing campaign in AppMetrica
- How can I make sure that I have the latest versions of the Android libraries installed?
- Problems when using Swift Package Manager
- Why does appmetrica_device_id change when the app is reinstalled?
- Limiting custom events
- AppMetrica stopped working after Firebase was updated to version 31+
- Will AppMetrica work if my app isn't published in any app store?
- Why was my tracker archived?
- Troubleshooting
- Make a suggestion
Why was my tracker archived?
If a tracker doesn't register any installs for six months, it is automatically archived. The gathered tracker statistics will still be reflected in the reports.
You can restore an archived tracker:
- Navigate to the tracker list.
- Enable the Show archived option.
- Click Restore on the tracker you want to unarchive.
If you didn't find the answer you were looking for, you can use the feedback form to submit your question. Please describe the problem in as much detail as possible. Attach a screenshot if possible.